Frequently Asked Questions

How can I place my order at BY KAYLA BRENDA?

From the product selection page, choose the product you want to order and add it to cart.

View all the selected products at your cart page, with an option to modify the selection of any of the products chosen.

There you can process your checkout of the products you are purchasing, or continue shopping from the existing Shopping Cart Page.

If you feel your shopping is done, you may proceed to “checkout” to proceed with payment.

Can I return my Dance Heels if they don't fit?

RETURN INQUIRIES: 

FOR ALL RETURN RELATED INQUIRIES, PLEASE EMAIL info@dancehappy.com

 DANCE HEELS RETURN POLICY: 

Shoes must be returned or exchanged within two-weeks (14 days) and in the original shoe box.

Shoes must be completely unsoiled. Please enclose a copy of your receipt with a note stating the reason for your return. All returns are subject to a $15 return fee. Custom orders and Clearance items are non-refundable, non-returnable and non exchangeable. Customer is responsible for all shipping charges. Return or exchange items must be delivered to 14014 Ventura Blvd. Suite 1A Sherman Oaks, California 94123.

How can I cancel or change my order?

If you wish to opt for any modification in your order, you may always contact us at our given email within the period of shopping as once the item is shipped; we may not be able to entertain your request of changing or canceling any order and you will be levied with a full charge. We do apologize for the inconvenience you may face in this regard, however in order to not to face any hassle we urge you to go through our returns and shipping policy for further clearance.

How do I use a promo or coupon code?

Promo Codes or Coupons are actually made to let the customer know how we value them and care about them. These coupons or promos are time bound and can be claimed as per given instructions. You may use them against your shopping while updating them in Promo/Coupon Code Box in your cart before checking out. Once the code is updated by you, you can proceed to checkout and avail the discount as given.

When will I receive my order?

At KAYLA BRENDA our goal is to bring you the products you order as quickly as we can. Every day, we do our best to deliver to hundreds of customers across the world on time.
Your order delivery is divided into two phases:
• Processing time: This includes order verification, securing stocks, and quality checks. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed.
• Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. If the product is in stock, your order will be shipped in 1-3 days. If the product is out of stock, your order will be shipped in 2-3 weeks.

How do I subscribe/unsubscribe to BY KAYLA BRENDA’s email list?

Once you go through shopping at KAYLA BRENDA, you will receive all our newsletters including promotions, deals, discounts, etc.

If you are not registered already, you may register now and opt to get all our newsletters.

If you feel tired of filling up your inbox, you may unsubscribe from our newsletters anytime by clicking on the “unsubscribe” button at the bottom of every email you receive from us.

Does BY KAYLA BRENDA charge sales tax?

Yes. We charge sales tax in all US locations. Additionally we charge shipping and handling fees however, there can be any additional charges which may be levied to some areas of shipping imposed by the existing territorial authorities.

Is shopping at BY KAYLA BRENDA secure?

We care about you so we work with genuine systems and trustworthy partners such Secure Socket Layer (SSL) to ensure the safety and security of all the information shared by our valuable customers.

  • Trusted Brand

  • Secure Payments

  • Celebrity Favorite

  • Fast Shipping

  • Premium Material